LeasePlan Auckland approached Allfields to become a training partner to enable their rollout to Office 2010 to run as smoothly as possible.
Working with allfields to help us upgrade all our MS Office Applications has been a unique experience. Here a snapshot of the experience LeasePlan and myself as the project manager have had with allfields especially the services offered by Shiree and Kate.
What we liked about allfields service offering
The key thing to upgrading software is not about learning the new features, but how will it be used by the staff to deliver the day to day responsibilities on the current version. We wanted someone who could bridge that gap and sadly we only could find suppliers who would offer preset training course. LeasePlan did not want that so we kept hunting, delaying the project for 2 months, until we found allfields and started working with Shiree to close a deal. allfields’ style was to spend time with their customers and design a customised training course which was what we wanted. Hence, we invited Shiree to visit our office and spend a day with 10 key MS Office users and design course material.Visit
Shiree spent 1 day with 10 users that explained how we use Office 2010 applications. Shiree not only helped with listening and designing course material but also answering many questions with her wide knowledge of all applications. End of the day, everyone was impressed with Shiree and the confidence they got from allfields was a great build up to the Go-Live day. Shiree also helped plan the training roster. The key thing was her flexibility because we changed the plans a million times and she was pro-active, on top of her game and every time we requested a change to the plan, the scope… her answer was no problems and that is a unique gift.Training
The training roster was set-up to accommodate users in different levels in terms of their knowledge, plus there was also ‘one to one’ sessions offered. This would not have been achieved without the flexibility around time and fees structure that was offered by allfields. I was away during the training session but I heard from all the staff that Kate, who conducted the training, was a great resource and everyone was impressed.Go Live
allfields help us develop our Access databases and upgrade them to use XML ribbons before we went Live as it was required with new version. They again proved they had the skill and knowledge to help with whatever we wanted. Our developers spent days to find a solution but Shiree knew the solution the moment she saw the problem. On Go-Live day, we had 2 support staff from allfields present in our Auckland and Wellington office to help support with urgents matters and help us go through the day smoothly. To conclude, as the project manager, I will recommend allfields to my friends and we’ll hire allfields again when we need support and training for not only MS Office Applications but anything else they can offer. They are flexible and have great amount of knowledge and most importantly deliver on time.Mo Belushi Project Manager LeasePlan New Zealand Limited
Our approach
Allfields were asked to put together a training plan based around different levels of staff knowledge at LeasePlan. We decided to base these off staff levels of comfort to ensure the best learning outcomes.
- Office 2010 Basics
- Office 2010 Intermediate
- Office 2010 Advanced
- Excel 2010 Reporting
- Access 2010 Advanced
LeasePlan understand how important the training approach and change management can be on an organisation, and worked with Allfields to ensure that onsite training and support was available for their staff, as well as on the day assistance both in Auckland and Wellington.
Due to the busy schedule of LeasePlan staff, Allfields assisted in ensuring that all functionality would be understood and utilised on day one, as well as helping to ensure that the database systems would be up and running. It was vital to make sure that all systems would function correctly, given that the high workload and being that helpdesk is based in Australia and the time difference would prove difficult to manage!
The Result
Face to face learning is beneficial for staff to be able to ask questions and feel comfortable in their new surroundings. Allfields always strive to ensure that all staff are catered for and understand what they will be working with on the day and give them skills to mitigate problems or find solutions or who to go to for help. As a result, training was very well recieved and there were no major dramas on the day!
